aerialsoul

Resume

Summary

• Results oriented data driven product manager focused on using Customer Experience tools to inform product strategy and measure product success.
• 19 years of product management, consulting, project management, and program management experience with large enterprises and startups.
• Broad analytical background including financial analysis and budgeting experience - prepared $13M annual operating budget and $80M annual capital budget.
• Strong communication skills including ability to build relationships, assess individual's skill sets, and build a cohesive team.

Professional Experience

McKesson Corp., U.S. Pharma, San Francisco, CA

McKesson U.S. Pharma, a $96B business unit of McKesson, supplies pharmaceuticals to more than 40,000 customers spanning retail chains, independent community pharmacies, and institutional providers.

U.S. Pharma eCommerce Marketing

2008 - present

Director, Customer Portal Product Management

Product Management

• Responsible for the McKesson Connect Portal and Content Management System (CMS).
• Prepare product strategy and funding requests for Portal and CMS, communicate and refine requirements, prioritize product backlog, and guide design, user stories, and implementation.
• Planned and managed launch and rollout strategy of McKesson Connect customer portal to 45,000 active users, including Sales Team presentations and customer communications.
• Led strategy, business case creation, and execution for McKesson Connect Community, a Jive Software powered external community for McKesson Connect users.
• Led strategy and business case creation for McKesson Connect Single Sign On (SSO).
• Organize presence at annual McKesson Tradeshow including customer communications, training courses, demo stations, and customer surveys.

Analytics and Customer Experience

• Lead customer experience team responsible for web analytics, optimization, and customer experience monitoring.
• Led analysis and assessment of RxOwnership.com to increase site conversions. Increased leads 91% using SEO improvements and AdWords campaigns. Site optimization is ongoing.
• Utilize Tealeaf Customer Experience management solution to identify product opportunities, quantify impacts, measure success, and proactively monitor customer experience.

Content Management and Editorial

• Manage 3-person content team responsible for content standards and content creation.
• Create eCommerce Marketing content for sales team collateral, press releases, and training.

Pharma Business and Technology Solutions (BTS)

2001 - 2008

Solutions Business Manager (2006-2008), Program Manager (2003-2006), McKesson Managed Inventory (2002-2003), Project Manager (2001-2002)

Pharma BTS delivers solutions that support all business units of McKesson.

Project and Product Management

• Recommended and implemented program and project management best practices and procedures for the Project Management Office (PMO) of a multi-release SAP implementation for McKesson Pharmaceutical; 4+ years, $150M project.
• Prepared monthly executive level presentations and reports for Operating Committee.
• Led cross-functional team (Marketing, Development, Sales) to design a new Vendor Managed Inventory product and service offering for McKesson U.S. Pharmaceutical.

Analytical and Financial Management

• Prepared annual $80M capital and $13M operating budgets for the BTS Solutions department, consisting of 7 senior leaders, 18 cost centers, and 225 employees and contractors.
• Developed processes and tools to track project-level financial forecasts for 7 projects with a peak level of 100 resources and $1.5M per month capital expenses.
• Integrated project-level forecasts to obtain program-level financial forecasts used to identify problems, recommend corrective actions, and inform senior leaders.

Scient, San Francisco, CA

1999 - 2001

Project Manager (1999-2001), Business Analyst (1999)

Scient was a professional services firm providing eBusiness strategy and system integration services to startup and enterprise clients.

• Managed the strategy and design phases of a consumer-focused portal to expand Wells Fargo Bank's existing home equity and mortgage offerings.
  • Managed a team of 13 (system architects, visual designers, content strategists, creative director, business analysts, and strategists) that generated ~$3.5M in revenue over 7 months.
• Collaborated with Hewitt Associates, a global HR consulting firm, on the ideation of new online/internet businesses.
  • Resulted in Sageo, an online business created to provide quality healthcare/welfare coverage to employees and retirees.
  • Focused on industry research, competitive analysis, and secondary market research.
  • Managed a team of 10 colleagues to support and maintain the website for Sageo.
  • Designed and implemented a structured process for the weekly refresh of the Sageo website, resulting in a 50% reduction in outstanding issues over an 8-week period.

Plural, Inc., San Francisco, CA

1998 - 1999

Sr. Project Manager

Plural, acquired by Dell in 2002, was a 280 person professional services firm that developed custom applications for Fortune 1000 companies using Microsoft technology (Microsoft Solution Provider Partner).

• Coordinated the project management responsibilities for the San Francisco office. Partnered with account executives and technical leads to prepare and present project proposals.
• Performed day-to-day management of multiple projects and managed key client relationships (3-4 concurrent projects, 10-12 team members).

American Management Systems, Inc., Fairfax, VA

1991 - 1998

Principal, Healthcare Systems and Technology Group

• Performed engagement and project manager duties for implementations of AMS' workflow and document management systems for hospital networks.